Tuesday, January 23, 2018
Author:  Doug McCann
Forthcoming Book:  "So You're A Nice Guy and Want To Be In Business"

Employee RecognitionTraining, Empowering and Trust

Self employment has many rewards!  It has many challenges!  I have always found it most interesting to speak with those who have been in business for extended periods of time - twenty to thirty or more years.  What keeps them going?  What do they find is discouraging?  What things are most challenging?  Another question I had and one which I am exploring in this post, "How did you manage staff?"

In a recent interview with an individual who had been in business for 22 years, I asked about his thoughts and approach to hiring good staff.  He first acknowledged that it is so important to know that your staff is one of the most important assets.  He said you have to "hire well, train well, give them some responsibility, give them some scope to work and commit them to have a sense of ownership to the situation and what is going on."  He added that "when you walk away, you're not too concerned with what's going to happen."

Another individual in business for a period of 43 years insisted that her employees harboured the same work ethic she practiced.  She led by example.  She wanted to know that her employees would look after customers with the same dedication and commitment she demonstrated.  Again, proper training was everything.  These employers needed to know that they could step back and count on their employees to keep a good reputation alive.  Customer service was paramount.  Survival and longevity would be achieved only with repeat business!

John Rampton, an American entrepreneur, author and contributing writer for Forbes, Entrepreneur.com, Inc., and The Huffington Post is quoted as stating, "Empowerment isn't a buzzword among leadership gurus. It's a proven technique where leaders give their teams the appropriate training, tools, resources, and guidance to succeed."  Scott Scherr runs Ultimate Software (ULTI), a $6 billion company that makes cloud-based products for human resources and payroll.  In December of 2017, Forbes.com wrote, "It's a small but meaningful piece of Ultimate Software's 'people first' mission. Some companies feel the need to prioritize shareholders over customers, or workers. CEO Scherr takes a refreshingly different and honest tact. "Winning companies put people first. If you focus on recruiting, cultivating, and retaining good people, you’ll see better results. Period,..."."

I agree that it is refreshing to find any company, but especially a huge multi-million or -billion dollar firm, put its workforce ahead of the value of shares.  In an ironic twist, such companies tend to grow, as ULTI has, which only increases the value of its shares.

Therefore, without oversimplifying the efforts of managing employees, some employers have found that by being generous to those deserving, empowering and making employees feel valued and important, managing its workforce does not have to always be such an uphill battle.

As always I welcome your feedback!